How to submit a support ticket

1. If you are experiencing a website or hosting related issue, please submit a support ticket. To access this functionality, after logging in click on the “Open Ticket” option.

2. You will be redirected to the Knowledgebase section where you can find several steps on how to troubleshoot problems. If the steps for the type of problems you are experiencing  cannot be found in this section, you may submit a ticket to us depending on the type of concern your website is experiencing. In this case, click on the appropriate department you need help with.

3. After clicking on the options, you will be directed to the Submit Ticket field where you can fill in the details of the issue encountered, type in your message and attach files in the form of screenshots and/ or images provided that it does not exceed the maximum allowable file size of 32 MB. Below the attachments section, is the submit button. Please don’t forget to hit submit once you’re satisfied with the details you have placed in the ticket.